FAQs

If you can’t find the answers to your questions here then please call us on our freephone number +44 (800) 137 104.

What services do we offer?

  • Standard & Rapid Repair of your failed drive – 1 year warranty
  • Service Exchange of your failed drive with a refurbished drive – 2 year warranty or 25 Year Warranty on selective drive
  • Supply of a Refurbished drive – 2 year warranty or 25 Year Warranty on selective drives

What is a Service Exchange?

Simply send us an order and we will send you a fully refurbished unit with a 1 Year or 25 Year Warranty – dependent on the unit in question. Once you have fitted the replacement unit, return the faulty drive to us.

How can we guarantee 100% repairs?

As our test facility simulates the drive’s operation within the elevator system, this allows us to pin-point faults on any drives we repair with absolute accuracy. Consequently, we are the only 3rd party repairer in the world that we know, outside of OEMs, that can guarantee that your machine will be fully operational when re-installed.

What warranties do we offer?

We offer a 24 month warranty on our Supply or Service Exchange and Refurbished products, and a 12 month warranty on all our standard repairs.
On selective Service Exchange drives we offer a 25 Year warranty: 25 year warranty for 25 years of customer’s ownership of the product provided the customers maintenance contract remains in force.

Where do we ship to?

As well as shipping throughout the UK, we ship through our international network of partners to locations in France, Germany, Scandinavia, Italy, Spain, Portugal, The Netherlands, Belgium, Luxembourg, Switzerland, Greece, Cyprus, Turquey, North America, Central America, South America, Asia, Australia, New Zealand and the Pacific regions.
Click here for further information.

How can I pay for my repairs, supplies or service exchange?

Once you have decided on the type of service you wish to use then contact us, we accept:

  • PayPal
  • All major Credit Cards
  • B.A.C.S

How long will my repair take?

Standard Repair: 3-4 working days.
Rapid Service: 24 hour working day or we will send out a same day replacement drive as part of our Supply or Service Exchange options. (Please see our Terms & Conditions)